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The Outlook Expert |
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March 2009 Volume 3, Number 2 |
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In This
Issue · More Outlook and Exchange Performance Improvements · Daylight Savings Time Problems? · Outlook and Exchange Performance Links
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downloads: TeamScope CRM Case Studies How a Major Financial Services Company Met Its CRM Needs for Over 3000 Users with TeamScope CRM How The Kelsey Group replaced an expensive and hard-to-use CRM system with TeamScope CRM How Needham & Co is supporting their Investment Banking business using TeamScope CRM Pollution Risk Services: Integrated Contact Management for Microsoft Outlook Arista Tubes: Improving the product development process through Outlook-integrated workflow TeamScope™ Partners
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More Outlook and Exchange Performance ImprovementsJust after we sent out our February newsletter focusing on improving Outlook and Exchange performance, Microsoft released a cumulative update that includes an enhancement that addresses one of the biggest Outlook 2007 performance issues. In this issue we will discuss this cumulative update, any lingering Daylight Savings Time issues and provide a bunch of additional links on Outlook and Exchange performance. On February 25 Microsoft made a new cumulative update available for download which contains the fixes and improvements planned for the upcoming 2007 Microsoft Office suite Service Pack 2 (SP2). More details of what is included in this update can be found here: http://support.microsoft.com/?kbid=968009. While you may want to wait until Microsoft finalizes this service pack and publishes it for general distribution, if you are running into Outlook 2007 performance problems you may not be able to wait. In any case this cumulative update is fully supported by Microsoft and has gone through the same type of testing normally devoted to a service pack, it is just that the Outlook team felt that these updates were important enough to get out as quickly as possible. In order to improve the performance of Outlook 2007, Microsoft changed the way Outlook writes to OST (used to improve performance when working remotely) and PST files as well and improving how data is written to your hard drive. One side effect is that these files will grow by approximately 20%, so to allow you to control this behavior Microsoft included the ability to turn off this new feature as documented here: http://support.microsoft.com/?kbid=968413, but hopefully you have the extra disk space available and will not need to! Daylight Savings Time Problems?While most issues with changes to Daylight
Savings Time (DST) have been resolved, you may still be experiencing some
lingering issues. To help you resolve these Microsoft has provided a Daylight Saving Time Help and Support Center here: And our partner, IT Edge, has created a simpler and more direct set of instructions: Your workstation should be automatically updated for the latest DST updates, but if you suspect you have not you can obtain them through this link: http://support.microsoft.com/kb/955839/ Under Outlook
2003 the duration of an appointment changes from one hour to two hours
unexpectedly when the appointment occurs at the same time as the DST
transition, so if this happened to you please refer to this link: Useful Outlook and Exchange Performance Links
http://support.microsoft.com/kb/827281 Get a bigger hammer! Discussion of CPU and memory scalability for Exchange 2000 and 2003.
http://support.microsoft.com/kb/908507 Too many attachments! Exchange 2000/2003 database growth impacts performance is too large or too many attachments are added.
http://technet.microsoft.com/en-us/library/aa996078.aspx Exchange 2003 performance and scalability guide
http://technet.microsoft.com/en-us/library/bb397229.aspx Exchange 2007 Performance Troubleshooting
http://support.microsoft.com/kb/940226 Outlook 2007 troubleshooting including a discussion of the SSD (Solid State Drive) problem
http://office.microsoft.com/en-us/outlook/HA012308901033.aspx?pid=CH102499831033 PST? OST? Introduction to Outlook data files.
http://support.microsoft.com/kb/905803 Too many items in a folder hurts performance. Have to keep the count below 5000 and maybe even 3500 items.
http://support.microsoft.com/kb/916566 Microsoft Dynamics CRM client for Outlook has performance problems. http://support.microsoft.com/kb/327675 Improving OWA performance
From our friends at http://www.slipstick.com: http://www.slipstick.com/outlook/ol2007/slow.htm Why is Outlook 2007 so slooooooow?
http://www.slipstick.com/outlook/ol2007/contactsearch.htm Not really a performance issue, but the fact that the new Instant Search requires the user to rebuild the index periodically is important.
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